Your Questions, Answered

  • ​Yes! Zip Pet Grooming & Boutique is proudly a 100% cage-free environment. We focus entirely on private, one-on-one sessions so your pet gets our undivided attention in a quiet room, completely free of the stress of noisy holding cages.
    ​This gentle, slow-paced handling is perfect for senior pets, cats, or anxious and nervous dogs who need a calm, stress-free grooming experience.

  • ​Yes, we offer a professional, fully air-conditioned Pet Taxi pick-up and drop-off service for dogs and cats!
    ​We happily serve pet parents across West Vancouver, North Vancouver and Downtown of Vancouver making it easy and stress-free to get your companion safely to and from their scheduled grooming appointment. Contact us to coordinate a round-trip or one-way ride!

  • Yes, absolutely! Every stylist at Zip Pet Grooming & Boutique is a highly trained, certified professional pet stylist.

    Furthermore, our team is specially trained in Fear-Free grooming techniques. This means we use science-based, gentle handling methods designed to minimize fear, anxiety, and stress (FAS) for your dog or cat. By recognizing subtle stress signals, we adapt our pace to ensure your pet feels completely safe, calm, and respected throughout their entire visit.


  • ​We understand that plans can change! Because our certified groomers dedicate their full, unhurried time to one pet at a time, we require at least 24 hours' notice for any cancellations or schedule changes.
    ​Cancellations or missed appointments with less than 24 hours' notice will incur a $50 fee.

  • ​Yes. Because we operate strictly on a personalized, one-on-one cage-free grooming schedule to keep your pets calm and stress-free, staying on time is incredibly important.
    ​To help us maintain a relaxed environment for the next scheduled pet, a late fee will apply if a pet's drop-off or pick-up is more than 30 minutes past the agreed-upon appointment time.

  • ​At Zip Pet Grooming & Boutique, payment is required in full prior to your pet's pickup.

    ​Accepted Methods: We accept major credit cards (Visa and Mastercard) and debit.
    Not Accepted: Please note that we are unable to accept American Express (Amex), e-Transfers, or $100 CAD cash bills.